Detailed Refund Information and Fees By Return Type

CHOOSE THE REASON FOR RETURN

If you receive an item that is defective or imperfect item, we will try our best to ship you the correct item right away. If a replacement is unavailable, we will refund you for the item right away. And don't worry, there are never any fees for you in this situation. Just email us by clicking the link below. Let us know which item is defective, include images, as well as your name, order number, email and/or phone number and we will get back in touch quick-like.

CLICK HERE

If you did not receive one of the items on your order or you were sent the wrong item, no worries, we will ship you the correct item right away. And of course, there are never any fees for you!  Just email us by clicking the link below, let us know what happened, please include your name, order number, email and/or phone number and we will get back in touch quick-like.

CLICK HERE

As long as you have met our refund conditions above, we will gladly accept your return and refund you for the cost of the item less the return shipping fee. Domestic returns are charged a flat rate fee of $8.00 which covers the cost of the return shipping.

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As long as you have met our refund conditions above, we will gladly accept your exchange. However, you will be responsible to pay the return shipping fee of $8.00 to ship the item back to us.  And you will also need to pay the shipping fee we incur for us to ship the new item back to you.

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If you choose to purchase "Route Shipment Protection" and your package has been damaged or lost in transit then you are eligible for a 100% refund. The refund amount will be equal to the total amount you paid, including shipping.

CLICK HERE TO FILE A CLAIM

To view our shoe refund & exchange policy, all applicable fees, & view the return instructions....

CLICK HERE