Returns & Exchanges
TOO FAST REFUND POLICY
WE ACCEPT RETURNS AND EXCHANGES ON...
- Items returned to us in brand new, unused condition.
- Items returned to us within 30 days.
WE CAN NOT ACCEPT RETURNS AND/OR EXCHANGES ON..
- Face Masks
- Gift Cards
RETURNS MAY BE DENIED IF...
- Items are not returned in their original condition.
- Items that were damaged after you received them.
- Items that are returned more than 30 days after delivery.
If you are returning/exchanging an item that was purchased with a gift card, the refund will also come in the form of a gift card. The person who purchased the gift card will receive a gift card credit code. The amount of the credit will be equal to the value amount of your return. The value of your return depends on the reason you are returning or exchanging your items.
DEFECTIVE & INCORRECT ITEM:
We will always refund you for the cost of the item as well as your original shipping fee. In order to process your refund we may ask for photos of the damages. Feel free to speed up the process by including the images in your initial email. We will send you a pre-paid shipping label so that you can ship the item back to us at no cost to you. And if you are exchanging that item or just replacing that item, we will also reship the correct item back to you.
STYLE OR FIT ISSUES:
You will be responsible to pay for the cost of shipping the item back to us. We charge a flat rate fee of $8.00. And if you would like to exchange that item, you will also need to pay the return shipping cost to ship the new item back to you, which is another $8.00 fee.
REFUND AMOUNTS ARE DEPENDENT ON WHAT YOU ARE RETURNING AND WHY...
The amount you are refunded is dependent upon the reason you are returning or exchanging an item. Click the link below to move on to the next page in the return process and view detailed info on refund amounts, return fees, and instructions on starting a return..CLICK HERE
PROCESSING YOUR REFUND:
We now have an easy way to process your returns or exchanges online. In order to quickly and accurately process your refund, we ask that you use our new return portal. Using the portal is the best way to insure you receive your refund quickly and accurately. As soon as your return has been received and inspected your refund will be processed. Refunds are credited to your original method of payment, please note that credits can take up to 10 business days to appear, although most show on the next business day.
RETURNING USED OR WORN "ONCE" ITEMS
If you return something to us that has been worn or that you have damaged in any way, your refund will be denied. Furthermore, we will not pay to ship the item back to you. So the item will be discarded unless you choose to pay the return shipping fee to have us ship it back to you. Please don't even think about trying this.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet please follow these steps:
- Check your bank account & credit card again.
- Contact the credit card company first, their phone number should appear on the back of your credit card.
- Remember that as stated earlier, it may take some time before your refund is officially posted to your account. Unfortunately, this is completely out of our hands.
- Next contact your bank. There is often some processing time before a refund is posted.
- Wait a full 10 business days before moving on.
If you’ve done all of this, and and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
START A RETURN BY...
Click the link below to move on to the next page in the return process where you can view detailed info on refund amounts, return fees, and instructions on starting a return..